Online access and security

Support topics

Change topic

Activating your account Help with your account activation.

Accessing and managing your account online Help with online access to your account.

Managing online access Help with updating your email and password.

Online security and fraud protection Help with securing your account online.

Handy guides

We've created a range of customer guides to help you with common queries when using your account on the Aegon Platform.

Aegon Platform client guide - Welcome to your Aegon Dashboard An introductory guide about the Aegon Dashboard (view only access) - helping you and your clients decide if it's right for them.

Aegon Platform client guide - Welcome to your Aegon Dashboard - view and transact An introductory guide about the Aegon Dashboard (view and transact access) - helping you and your clients decide if it's right for them.

A helping hand for those requiring extra support

If your circumstances mean that you need some extra support, we’re here to help.

woman with braids and a green sweatshirt is showing a tablet to an older man as they sit on a cream sofa

Practical support

We can offer different types of practical support and try where possible to centre this around your individual needs.

Support options could include:

Assistance filling out forms
Having a conversation in a way that suits you best
Talking you through processes or topics you might find difficult to understand
Providing communications in formats that suit your needs such as braille, large print or audio
With your authorisation, liaising with family members or carers to articulate instructions

We want to make it as easy as possible for you to do business with us, so when you get in touch, please let us know your support needs and we’ll do what we can to help.