Find out where to log in with your unique number

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So we can direct you to the right area for you enter your unique number below.

Unique numbers are different depending on the products you have. Read our unique numbers guide to see what you're looking for - it could be called customer number, wrapper number, plan number, account number or policy number.

If you have a reference number starting with a 5 this is no longer in use. Enter your customer or wrapper number as detailed in our unique numbers guide.

Enter your policy number This is not a format recognised as a product or wrapper ID. Please check and submit again.

Unique numbers explained

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Unique numbers guide

The pension and/or investments you have with us all have unique numbers. So, we can direct you to the correct place to log in, use this guide to find your unique number and the log in you need to select.

If you have a previous letter from us, for example a statement or annual review covering letter, you'll be able to find information below. 

Graphic of where a user can find their customer number on a Retiready statement

Aegon Retirement Choices/ One Retirement	Customer number: Starts with a 2 Six or eight digits long
Wrapper number: Starts with a 7 Eight digits long
Retiready	Retiready account number: Starts with a 2 Six or eight digits long
Wrapper number (number shown after product name): Starts with a 7 Eight digits long
Aegon & Scottish Equitable Pensions and Bonds	Plan number: It's usually six or seven digits long (excluding zeros at the start) May have UP at the start
Aegon Platform	Customer number: Starts with a 3 Eight digits long
Wrapper number: Starts with an 8 Eight digits long
If invested before 2017, this was previously Cofunds or Investor Portfolio Service (IPS). You may have a reference starting with a 5 but this is no longer in use. Please use your customer number or wrapper number starting with the numbers shown above.
TargetPlan	Account number: Starts with A/00 Nine digits long (after the A and including the zeros)
Aegon Platform (previously Nationwide Building Society	Customer number: Starts with a 4 Eight digits long
Wrapper number: Starts with a 9 Eight digits long

Aegon Retirement Choices/
One Retirement

Customer number:

Starts with a 2
Six or eight digits long

Wrapper number:

Starts with a 7
Eight digits long

Retiready

Retiready account number:

Starts with a 2
Six or eight digits long

Wrapper number (number shown after product name):

Starts with a 7
Eight digits long

Aegon & Scottish Equitable Pensions and Bonds

Plan number:

It's usually six or seven digits long (excluding zeros at the start)
May have UP at the start

Aegon Platform

Customer number:

Starts with a 3
Eight digits long

Wrapper number:

Starts with an 8
Eight digits long

If invested before 2017, this was previously Cofunds or Investor Portfolio Service (IPS). You may have a reference starting with a 5 but this is no longer in use. Please use your customer number or wrapper number starting with the numbers shown above.

TargetPlan

Account number:

Starts with A/00
Nine digits long (after the A and including the zeros)

Aegon Platform (previously Nationwide Building Society

Customer number:

Starts with a 4
Eight digits long

Wrapper number:

Starts with a 9
Eight digits long

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You have chosen: Aegon Retirement Choices & One Retirement

ARC and OR product reporting message

Message Title: ARC and OR product reporting Information Message
Message unique ID: ARCORproductreportingMessage220724
Message content: Our new Product reporting tool provides detailed summaries of your products and their performance. Access it today from your dashboard.
Message type: information
Close-able: false

ADX (ARC & OR) Maintenance message (warning)

This message is to give customers information on maintenance for ARC&OR

Message Title: ADX (ARC & AOR) site maintenance
Message unique ID: ADXMaintenanceMessage04112025
Message content: Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 9.00pm.
Message type: warning
Close-able: false

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You have chosen: Aegon Platform

CP Maintenance message (warning)

This message is to give customers information on maintenance for ARC&OR

Message Title: CP site maintenance
Message unique ID: cpMaintenanceMessage04112025
Message content: Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 6.30am.
Message type: warning
Close-able: false

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Transferring you to support for Investor Portfolio Service (IPS)

CP Maintenance message (warning)

This message is to give customers information on maintenance for ARC&OR

Message Title: CP site maintenance
Message unique ID: cpMaintenanceMessage04112025
Message content: Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 6.30am.
Message type: warning
Close-able: false

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You have chosen: Retiready (Aegon Retirement Choices)

ARC and OR product reporting message

Message Title: ARC and OR product reporting Information Message
Message unique ID: ARCORproductreportingMessage220724
Message content: Our new Product reporting tool provides detailed summaries of your products and their performance. Access it today from your dashboard.
Message type: information
Close-able: false

ADX (ARC & OR) Maintenance message (warning)

This message is to give customers information on maintenance for ARC&OR

Message Title: ADX (ARC & AOR) site maintenance
Message unique ID: ADXMaintenanceMessage04112025
Message content: Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 9.00pm.
Message type: warning
Close-able: false

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You have chosen: Retiready in the workplace

Retiready Maintenance message (warning)

This message is to give customers information on maintenance for ARC&OR

Message Title: Retiready site maintenance
Message unique ID: rrMaintenanceMessage04112025
Message content: Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 6.30am.
Message type: warning
Close-able: false

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You have chosen: Retiready product holder

Retiready Maintenance message (warning)

This message is to give customers information on maintenance for ARC&OR

Message Title: Retiready site maintenance
Message unique ID: rrMaintenanceMessage04112025
Message content: Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 6.30am.
Message type: warning
Close-able: false

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You have chosen: Aegon & Scottish Equitable Pensions and Bonds

Extranet Maintenance message (Protection & Scottish Equitable)

Message Title: Extranet Maintenance message (Protection & Scottish Equitable)
Message unique ID: extranetMaintenanceMessage04112025
Message content: Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 6.30am.
Message type: warning
Close-able: false

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Transferring you to support for Nationwide Building Society

AP3 Maintenance message (warning)

This message is to give customers information on maintenance for AP3.

Message Title: AP3 site maintenance
Message unique ID: ap3MaintenanceMessage04112025
Message content: Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 6.30am.
Message type: warning
Close-able: false

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Transferring you to support for Aegon Platform (previously Nationwide Building Society)

AP3 Maintenance message (warning)

This message is to give customers information on maintenance for AP3.

Message Title: AP3 site maintenance
Message unique ID: ap3MaintenanceMessage04112025
Message content: Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 6.30am.
Message type: warning
Close-able: false

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You have chosen: TargetPlan

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Find out where to log in with your unique number

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ARC and OR product reporting message

ADX (ARC & OR) Maintenance message (warning)

CP Maintenance message (warning)

CP Maintenance message (warning)

ARC and OR product reporting message

ADX (ARC & OR) Maintenance message (warning)

Retiready Maintenance message (warning)

Retiready Maintenance message (warning)

Extranet Maintenance message (Protection & Scottish Equitable)

AP3 Maintenance message (warning)

AP3 Maintenance message (warning)

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