Customer support

The pension and/or investments you have with us all have unique numbers. So, we can direct you to the correct support options use this guide to find your unique number.

If you have a previous letter from us, for example a statement or annual review covering letter, you'll be able to find information below. 

Graphic of where a user can find their customer number on a Retiready statement

Aegon Retirement Choices/ One Retirement	Customer number: Starts with a 2 Six or eight digits long
Wrapper number: Starts with a 7 Six or eight digits long
Retiready	Retiready account number: Starts with a 2 Six or eight digits long
Wrapper number (number shown after product name): Starts with a 7 Eight digits long
Aegon & Scottish Equitable Pensions and Bonds	Plan number: It's usually six or seven digits long (excluding zeros at the start) May have UP at the start
Aegon Platform	Customer number: Starts with a 3 Eight digits long
Wrapper number: Starts with an 8 Eight digits long
If invested before 2017, this was previously Cofunds or Investor Portfolio Service (IPS). You may have a reference starting with a 5 but this is no longer in use. Please use your customer number or wrapper number starting with the numbers shown above.
TargetPlan	Account number: Starts with A/00 Nine digits long (after the A and including the zeros)
Aegon Platform (previously Nationwide Building Society	Customer number: Starts with a 4 Eight digits long
Wrapper number: Starts with a 9 Eight digits long

Aegon Retirement Choices/
One Retirement

Customer number:

Starts with a 2
Six or eight digits long

Wrapper number:

Starts with a 7
Six or eight digits long

Retiready

Retiready account number:

Starts with a 2
Six or eight digits long

Wrapper number (number shown after product name):

Starts with a 7
Eight digits long

Aegon & Scottish Equitable Pensions and Bonds

Plan number:

It's usually six or seven digits long (excluding zeros at the start)
May have UP at the start

Aegon Platform

Customer number:

Starts with a 3
Eight digits long

Wrapper number:

Starts with an 8
Eight digits long

If invested before 2017, this was previously Cofunds or Investor Portfolio Service (IPS). You may have a reference starting with a 5 but this is no longer in use. Please use your customer number or wrapper number starting with the numbers shown above.

TargetPlan

Account number:

Starts with A/00
Nine digits long (after the A and including the zeros)

Aegon Platform (previously Nationwide Building Society

Customer number:

Starts with a 4
Eight digits long

Wrapper number:

Starts with a 9
Eight digits long

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