Opening hours:
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Handy documents and training guides
Explore our selection of training and how to guides to help you get the most from Aegon Platform.
Support topics
- Change topicOnline access and security
- Change topicActivating your account
If you don't currently have access and would like to manage your account online, you can request online access to your account. If you have an adviser, you'll need to speak to them first.
You will receive an email with an activation code and instructions on what to do next within 48 hours.
For more help, please read our activation guide below.
There are two types of online access you could be granted - view and transact or view-only access. Please view our helpful guides below which explain further on what this means.
If you require further support, the following Questions and Answers may be able to help you:
Can the same email address be used for multiple accounts?
Why can’t I see my joint account online?
Find out how you can bring all your investments together under one roof.
If you’ve got a query about activation or online journeys, web chat is the best way to get in touch with us.
Get in contact
If you’ve got a query about activation or online journeys, web chat is the best way to get in touch with us.
Information
To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.
Other contact options
Phone:
+44 (0) 3456 044 001
Opening hours:
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
A helping hand for those requiring extra support
If your circumstances mean that you need some extra support, we’re here to help.
