If you have an adviser, please get in touch with them.
If you have transactional access and want to proceed without an adviser, signing in to your Customer Dashboard is the quickest and easiest way to make a switch.
This message is to give customers information on maintenance for ARC&OR
Due to scheduled maintenance on our sites, this service will be unavailable from Friday 7 November at 9.45pm to Saturday 8 November at 6.30am.
If you need help signing in, please see our Online access and support topic.
Our handy video guide will take you through the process step-by-step. Or you can view the quick 'How to' guide linked below.
If you don't have transactional access and want to proceed without an adviser, please complete the illustration request form linked below. You'll receive a form for completion along with your illustration.
If you require further support, the following Questions and Answers may be able to help you:
Why can’t I make withdrawals, top up or switch online when I sign in?
If you’ve got a query about activation or online journeys, web chat is the best way to get in touch with us.
If you’ve got a query about activation or online journeys, web chat is the best way to get in touch with us.
To enable pop-ups please check the browser settings on your device. Once the settings have been turned on, please refresh the page to launch chat in a new window.
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Other contact options
Opening times:
Monday-Friday 8.30am - 5.30pm
Saturday closed
Sunday closed
Call charges will vary.
If your circumstances mean that you need some extra support, we’re here to help.
